At [Your Store Name], we value your satisfaction and strive to make your shopping experience enjoyable and worry-free. If for any reason you are not completely happy with your purchase, our Refund & Return Policy is here to help.
1. Eligibility for Returns
You may return an item within 7 days of receiving your order if it meets the following conditions:
Item is unused, unwashed, and unworn.
Item has all original tags, labels, and packaging intact.
Proof of purchase (order confirmation or invoice) is available.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or refund:
Innerwear, lingerie, and swimwear
Accessories (jewelry, belts, scarves, etc.)
Items purchased during clearance or final sale
Customized or personalized products
3. Return Process
Contact our customer support team at [support email/phone] within 7 days of delivery.
Provide your order ID, product details, and reason for return.
Once approved, you will receive return instructions.
Ship the product back to our warehouse in secure packaging.
After inspection, we will process your refund or exchange.
4. Refund Policy
Refunds will be initiated only after the returned product passes our quality check.
Refunds will be processed to your original payment method within 5-7 business days after approval.
Shipping charges are non-refundable unless the return is due to a defect or wrong item sent by us.
5. Exchange Policy
We offer size or color exchanges for eligible products, subject to availability. If the desired product is unavailable, we will issue a refund as per our policy.
6. Damaged or Defective Items
If you receive a damaged or defective product:
Contact us within 48 hours of delivery with photos/videos of the issue.
We will arrange a replacement or full refund at no extra cost.